Delivery & Returns

Delivery and Returns

Delivery Option

Price

Description

EXPRESS Mainland

(excluding Scottish Highlands)

£12.00

FREE (Orders over £200)

  • A TNT/UPS service where your in stock items will be with you within 24-48 hours (boxes).
  • A Clarke service where your in stock items will be with you within 72 hours (Pallets).

12.00 EXPRESS Mainland

(excluding Scottish Highlands)

  • Orders requiring Next Day Delivery must be placed before 2.00pm
  • This service provides Next Day delivery to a majority of UK mainland Post Codes.

10.00 EXPRESS Mainland

(excluding Scottish Highlands)

  • Orders requiring Next Day Delivery must be placed before 2.00pm
  • This service provides Next Day delivery to a majority of UK mainland Post Codes.

9.00 EXPRESS Mainland

(excluding Scottish Highlands)

  • Orders requiring Next Day Delivery must be placed before 2.00pm
  • This service provides Next Day delivery to a majority of UK mainland Post Codes.

Saturday Mainland 

(excluding Scottish Highlands)

  • Orders requiring Next Day Delivery must be placed before 2.00pm
  • This service provides Next Day delivery to a majority of UK mainland Post Codes.

SAME DAY UK

Minimum £30.00

+ £1.20 per mile

  • Orders requiring Same Day Delivery must be placed before 9.00 am
  • Delivery before 5.00 pm

NORTHERN IRELAND

£25.00

  • A TNT/UPS service where your in stock items will be with you within 24-48 hours (boxes).
  • A Clarke service where your in stock items will be with you within 72 hours (Pallets).

Please Note

Large or heavy volumes may require shipping on a pallet. If this is the case we will contact you to confirm any pallet charges prior to shipping your order. Please note that some of our products are classified as hazardous for road transport in the UK and may have special delivery requirements that we will advise you of before shipment.

Before returning the goods please fill in our online Discrepancy Form. On receipt of the completed Discrepancy Form a member of our Customer Services Team will contact you to advise on next course of action. Please bear in mind that no returns will be accepted without prior notice (within 3 working days).

If following investigation the error lies with Antala we will arrange for our carrier to visit your location and collect the goods from you. In some rare cases we will ask that the goods be scrapped by you.

Before our carrier can collect, we will issue you with an SRO Number (Sales Return Order). This number should be clearly marked on the outer carton the goods will be shipped back to us in. If the SRO is not clearly displayed it can delay the processing of your return.

The postage of the return, when the cause is outside ANTALA LTD., are always in charge and risk of the purchaser.

The amount will be deducted from the related credit on the next bill.

Do not accept any returns of discontinued products, or used, or manipulated.

The amount to be paid will be according to the value of the sale at the time, less transport costs, less initial shipping costs of the goods re-admission.

Please DO NOT return any items before being issued with an SRO Number.

Once submitted, this will come through to a member of our customer service team who deal with your enquiry and respond within 24 hours.

If for any reason the goods need to be returned because of some other issue then we may ask you to return the items at your cost. The goods should be packed so that they arrive back with us in “resellable” condition. Please take a moment to review our standard Terms and Conditions of Sale.

 

On very rare occasions there may be an issue with your order where you do not receive the number of items you expected, or an item in your delivery is damaged in some way.

Having carefully checked the contents of the box, please fill in the Discrepancy Form Please fill in the form with as much information as possible. Also, feel free to contact our Customer Service Team on 0161 494 1345 if you need any assistance, they may still request that you complete a Discrepancy Form. Damaged goods or incomplete shipments must be notified within 3 working days.

The issue of a refund is dependent on the Support Case review by our Customer Services Team.

The Customer Services Team are there to ensure that customers are satisfied with their transaction and they work hard to resolve any issues quickly. They do have to work within the remit of our standard Terms and Conditions of Sale.

Once a refund is agreed we will normally action it within 24hrs. Credit Account customers will normally be issued with a Credit Note.

In circumstances where goods are returned at Antala’s cost we will issue you with replacement goods. We have so few returns that they are usually dealt with on a case by case basis and the solution, as far as is possible, will be an agreement between both parties.

On occasion there can be a lead time to obtain replacement goods, we will always advise you of the anticipated lead time. Our Customer Services Team work hard to resolve all issues in a timely and satisfactory manner so please feel free to discuss options with them.

Please note that our standard Terms and Conditions of Sale apply to all transactions. Please take a moment to review them before discussing any alternate solutions.

You can change your delivery address at any time during the checkout process. Please contact Our Customer Services Team to inform about the changes and provide the new address.

If however you wish to change your delivery details after your order has been confirmed, please contact customer service on 0161 494 1345.

Dependant on the delivery option you choose;

It could take from 24 to 72 hours. If you are ordering goods that are on a lead time then please add this to the 72 hours.

Please note our carrier delivers on usual working days (Monday to Friday) any time before 5.00pm. If you have a requirement for a Saturday delivery, please contact us on 0161 494 1345.

Shipping costs to your chosen delivery address is calculated and then all packing and shipping is arranged by Antala Ltd.

No, unfortunately we do not offer this service.

The cut off time for next day delivery is 2.00pm for stock items. Please contact the office to enquire about a confirmed delivery date if your order is placed after this time on 0161 494 1345.

To ensure we can provide a Proof of Delivery (POD) we need to get a signature from any person present at the premises when goods are delivered. Without a signature we cannot leave the goods, so please ensure there is someone available to sign for them.

If no one is present at point of delivery, please let our Customer Service team 0161 494 1345 know so they can rearrange delivery. Please be aware that this may cause an extra cost.

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