frequently asked questions
At this time, we do not accept credit or debit card payments. We only accept ProForma Invoice (BACS) payments.
Your order will not be fulfilled until the Proforma Invoice has been paid in full and the funds have cleared with our bank. These funds must be a BACS payment with a proof of payment.
Your Account Manager will provide you with a credit application form, subject to conditions. This can be returned by email to us.
On receipt of the required documentation our finance team will conduct a credit check and once approved, your account information will be sent to you.
We aim to complete account applications within 48 hours.
We do not offer a collection service at Antala.
For delivery details, please refer to our delivery section.
If there is an issue with your order or if any goods are damaged or missing in your delivery, then please complete the online discrepancy form within five days of receiving your goods.
Customer service will advise you on the next steps.
You can change your delivery address before shipment by contacting our CSR team on: 0161 494 1345.
We endeavour to despatch goods between 24 to 72 hours, depending on the delivery option chosen.
If you are ordering goods with a lead time, please add up to 72 hours (UK Mainland).
For all deliveries, we require a signature upon receiving the goods. Anyone can sign for the goods on the premises and it is your responsibility to ensure that there is someone available who can sign for the goods.
If no one is available to sign at the premises, you must notify the CSR team on 0161 494 1345. Note: This may incur an extra cost.
Please complete the online request form.
Our sales team will be in touch within 24-48 hours.
For technical advice on products and applications, please complete the online contact form.
Our technical team will be in touch within 24-48 hours.
If you require further assistance, please contact the Customer Service Team on: 0161 494 1345