REFUND & RETURNS POLICY
All refunds and returns are reviewed on a case by case basis.
If there is an issue with your order, you must notify our customer service team within 5 working days of receiving the goods.
- Complete the Online Discrepancy Form (Mandatory)
- Once submitted a Customer Service Representative will contact you within 24 hours.
If we make a mistake with your order, we will arrange for the goods to be collected from your premises. Antala will bear the delivery cost for the replacement and for the item being returned.
Our customer service team will issue you with a SRO Number (Sales Return Order).
The SRO number should be clearly marked on the outer carton the goods will be shipped back to us in. If the SRO is not clearly displayed, this may lead to a delay in processing your return.
Where the mistake is outside of Antala Ltd. responsibility, you will need to return the items at your own cost. The goods should be packaged so they arrive back to us in a “resellable condition”.
The amount will be deducted from the related credit on the next bill.
Please refer to our Terms & Conditions.
The amount refunded will be according to the value of the sale at the time, minus transport costs, and initial shipping costs of the goods re-admission.